Check the status of our Open Banking services
On this page you can check the status of our Open Banking services for The Co-operative Bank and smile.
We’ll always work hard to make sure you have the most up-to-date information on how our services are running. We’ll let you know when to expect planned maintenance and keep you informed during unexpected outages, to cause the least disruption possible.
Latest Open Banking service status
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All services currently working
All our Open Banking-related services are working as normal.
Planned maintenance
There is upcoming planned maintenance to our Open Banking services from
- 10pm on 9 May until 12am (midnight) on 10 May
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Report an issue
If you’re experiencing a problem with one of our services, or have noticed an issue that’s affecting your experience, please let us know by emailing our TPP team.
Information about maintenance and outages
Planned maintenance
To give the best customer experience possible, we sometimes need to carry out work on our systems to make improvements. As well as keeping all of our services safe and secure. During these periods we try to minimise the impact on our customers by:
- Carrying out maintenance at times that will cause the least disruption, like weekends or the early hours of the morning
- Letting you know in advance, and explaining when we aim to have work completed.
Unplanned outages
If any of our services suddenly become unavailable, we’d like to apologise for any inconvenience caused. This can happen for a number of technical reasons, but rest assured we always work hard to resolve any issues as quickly as possible.
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Can't find what you're looking for?
For more information, visit our Open Banking help and support hub.